PEOPLE POWER (PART THREE)
PEOPLE NUGGET TWO (2)
EMPATHY:
Empathy means seeing things from the other person’s point of view as well as your own.
Henry Ford has this to say:
“Get the other person’s point of view and see things from his or her own angle as well as from your own.”
It is just like going-a-fishing. A fisherman thinks less about what he wants. He does not bait the fish hook with fried rice and chicken which he likes, rather he dangles the fish hook with a worm or grasshopper which the fish likes.
Let me quickly put up a caveat early enough. Looking at the other person’s point of view should not be confused as manipulating that person in order for that person to do something that is solely for your benefit and to their detriment. Empathy strives towards getting a win-win situation; one that is favourable both to you and the other person. It is not a trick to cheat the other person, rather you get the best possible for both parties. Each party gains from the negotiation.
Why talk about what you want? Of course, you are forever interested in what you want. But no one else is. The rest of us are just like you; we are interested in what we want. People naturally wear an invincible chain whose tag says please make me feel values and appreciated. Now let me take it a bit funnier. Everybody is listening to a particular radio station at all times of the day. The radio frequency is called WIIFM; 24/7, the radio is playing in our heads. This radio station stands for “What is in it for me?” (WIIFM)
William Winter puts the point in a succinct manner by noting that “self-expression is the dominant expression of human nature.”
Therefore, a major key in influencing human behaviour is clearly by empathy; feeling what the other person feels. Talk about what they want and reach a common ground. The world is full of grabbing and self-seeking individuals. The rare individual who tries to unselfishly serve others have an enormous advantage. He has little competition. You can influence people more in two months by genuinely becoming interested in them than you will by trying to get others interested in you.
“People who can put themselves in the place of other people; who can understand the workings of their minds, need never worry about what the future has in store for them.”
Owen Young, American lawyer and businessman
Sadly, more often than not we violate this rule. The New York telephone company in a study once found that the personal pronoun, “I” was the most frequently used word. It was used 3, 900 times in 500 telephone conversations; more than seven times in each conversation.
Professor Harry A. Overstreet in his book, “Influencing Human Behaviour” puts it this way;
“Action springs out from what we fundamentally desire...The best advice which can be given to would-be persuaders is: First, arouse in the other person an eager want. He who can do this has the whole world with him. He who cannot walks a lonely way.” A wise man once said: “It is the individual who is not interested in his fellow men who has the greatest difficulties in life and provides the greatest injury to others. It is from such that all human failures spring.” You can win the attention, time and cooperation of even the most sought after people by being genuinely interested in them. All of us be we workers in a factory, clerks in an office or even a king upon his throne all like people who admire others.
A hen has to lay eggs, a cow has to give milk. A dog has no such work or responsibility yet it is a pet that is loved by all and sundry that is because of its natural friendliness. You meet your dog and it begins to wag its tail. When you stop to pat it, it will almost jump out of its skin to let you know how much it likes you. And you know, it does this not because it wants to get anything from you. It has no ulterior motives.
“He who hath friends must show himself friendly.”
King Solomon
Become genuinely interested in others. Say hello in a tone that bespeaks how pleased you are to have the person call. People do not care how much you know until they know how much you care. You must have a good time meeting people if you expect people to have a good time meeting you. Showing a genuine interest in other people will not only win friends for you, it could also lead into increased customer loyalty for your business or company.
“People do not care how much you know until they know how much you care.”
-Anonymous
"We are interested in others when they are interested in us."
-Old Roman poet, Publius Syrus
A show of interest, however, as with every other principle of human relations must be sincere. It must pay off not only for the person showing the interest but also for the person receiving the attention. It is a two way-street; both parties benefit.
PEOPLE NUGGET THREE; SMILE
The expression you wear on your face is more important than the clothes you wear on your back. You are not completely dressed until you wear a smile. A smile has a powerful effect even where it is unseen (for instance, when you are on the telephone) A smile says, "I like you. You make me happy. I am glad to see you. I am however, here talking about a genuine, real and heartwarming smile and not just a mechanical one that fools anybody.
Professor James V. Mc Connell, University of Michigan psychology professor once said, "People who smile tend to manage and sell more effectively, and raise happier children." The ancient Chinese have a saying,
"A man without a smiling face must not open a shop." Your smile is the messenger of your good will. Your smile brightens the life of those who see it. To someone who has seen a dozen people frown, scowl or turn their faces away, your smile is like the sun breaking through the clouds. Especially when that someone is under pressure from his bosses, his customers, his teachers, parents or children. A smile can help him realize that all is not hopeless; that there is joy in the world.
I feel you may be saying "O wait a minute, this is sweet to say..." What if I'm in a bad mood..." What if I am not in a smiling mood? What exactly do I do if I do not want to smile?"
To this I would say that as with work, a smile or anything else, emotion follows motion.
According to Elbert Hubbard, the sage essayist and publisher,
“Whenever you go outdoors, draw the chin in, carry the crown of your head high and fill the lungs to the utmost, drink in the sunshine, greet your friends with a smile and put soul in every handshake. Do not fear being misunderstood and do not waste a minute thinking about your enemies. Try to fix firmly on your mind what you would like to do and then, without veering off direction, you will move straight to the goal. Keep your mind on the great and splendid things you would like to do, and then as the days go gliding away, you will find yourselves unconsciously seizing on the opportunities that are required for the fulfillment of your desire. Picture in your mind, the able, earnest, useful person you desire to be, and the thought you hold is hourly transforming you into that particular individual…Though is supreme. Preserve a right mental attitude- the attitude of courage, frankness and good cheer. To think rightly is to create. All things come through desire and every sincere prayer is answered. We become like that which our hearts are fixed. We are gods in the Chrysalis.”
Remember, a smile costs nothing but creates much. It enriches those who receive, without impoverishing those who give. It happens in a flash and the memory of it sometimes last forever. None are so rich that they cannot get along without it and none are so poor but are richer for its benefits. It creates happiness in the home, fosters goodwill in business and is the countersign of friends. It is rest to the weary, daylight to the discouraged, sunshine to the sad and nature’s best antidote for trouble. Yet it cannot be bought, begged, borrowed or stolen for it is something that is no earthly good to anybody until it is given away.
PEOPLE NUGGET FOUR: REMEMBER PEOPLE’S NAMES:
In the twentieth century, a man called Jim Farley happened to be the Post Master General of the United States of America and chairman of the Democratic National Committee all before he was forty-six years of age. One of his keys to success according to him is this:
“I can call fifty thousand people by their first names.” It is little wonder that he was able to successfully manage Franklin D. Roosevelt’s campaign to the White House in 1932.
Let me tell you a secret; bring your ears closer. The average person is more interested in his or her own name than all the other names on the earth put together.
“Remember that name and call it easily and you would have paid a subtle and very effective compliment but forget it and misspell it and you would have put yourself at a sharp disadvantage.”
Dale Carnegie, How to Win Friends and Influence People, page 83
Andrew Carnegie, was one of America’s richest men in the earliest 20th century. He was called the King of the steel business. One of the secrets of his success was that he knew how to influence people. At ten, he discovered the astounding importance that people place on their own name and he used that discovery to win cooperation. One time, Andre Carnegie’s steel company wanted to sell steel rails to the Pennsylvania rail road (headed by Edgar Thomson) You know what Andrew Carnegie did? He named his huge steel mill in Pittsburgh as “Edgar Thomson Steel Works” Well, did Edgar Thomson buy steel from Andrew Carnegie? Your guess is as good as mine. He certainly did. In Andrew Carnegie’s career, he remembered and honoured the names of his friends and business associates. No strike actions by his workers ever disrupted any of his steel mills as he knew all of his factory workers by their first names. People are so proud and protective of their names that they will do everything to protect it at all costs. P.T. Barnum (who had no male child) for instance, once offered his grandson 25, 000 dollars to bear his name. This undoubtedly shows the relevance of remembering names. Remember what Emerson said, “Good manners are made of petty sacrifices.” This rule of name recall applies to politicians as well. A voter must remember that to recall a voter’s name is statesmanship. To forget it is oblivion.” There is certainly a magic contained in a name since it is completely owned by the person with whom we are dealing with and nobody else. A name sets an individual apart, making him unique among all others.
The information you are imparting or the request you are making takes on a special importance when we approach the situation with the name of the individual. From the cobbler to the CEO, a name works magic as we interact with other for a name is to that person the sweetest sound in any language.
PEOPLE NUGGET FIVE (5)
BECOME GENUINELY INTERESTED IN OTHER PEOPLE
Focus less on yourself and listen more to the other. It works in any situation; whether in business or in the home.
"There is no myseltery of a successful business intercourse. Exclusive attention to the person who is speaking to you is very important. Nothing else is so flattering as that."
-Charles W. Elion, former Harvard president
"Few human beings are proof against the flattery of rapt attention."
- Jack Woodford, "Strangers in Love"
Don't be too busy about making a favourable impression or about what you want to say next that you forget to listen to what the other person is telling you in the moment.
Dale Carnegie puts it this way: " The chronic kicker, even the most violent critic, will frequently soften and be subdued in the presence of a sympathetic listener"
"Many people call a doctor when all they want is an audience."
-Unknown
Many people want a friendly, sympathetic listener to whom they could unburden themselves. That is what we all want when we are in trouble; whether it is an irritated customer, the hurt friend or the dissatisfied employee.
A young boy, Edward Bok, (previously a Western Union Messenger boy) who never had six years of schooling in his life became a successful magazine editor in the history of American journalism; corresponding with famous people like Ralph Waldo Emerson, Henry Wadsworth Long fellow, Oliver Wendell Holmes, Mrs. Abraham Lincoln, Jefferson Davis. He even visited some of these people in their homes. , how did our young boy, Edward Bok, do it? As a young boy, Edward Bok had a passion for reading, he bought an encyclopedia of American biography and read about the lives of famous people. Being genuinely interested in them, he wrote, asking them for additional information about their childhoods. At fourteen for instance, he wrote General Garfield about a certain battle. The General invited Bok to his home and spent the evening talking to him.
A man once said of Sigmund Freud,
"Never had I seen such concentrated attention. There was none of that piercing "soul penetrating gaze" His eyes were mild and genial. His voice was low and kind...but the attention he gave me, his appreciation of what I said was extraordinary. You have no idea what it meant to be listened to like that."
Do not be intoxicated with your ego or sense of self importance that you fail to give others attention. The key to being interesting is to be interested. Ask questions that the other person will enjoy answering.
Dale Carnegie, How to Win Friends and Influence People (Page 95) says;
"If you want to make people shun you, here is the recipe; Never listen to anyone for long. Talk incessantly about yourself. If you have an idea while the other person is talking, don't wait for him or her to finish; burst right in and interrupt in the middle of a sentence."
"People who talk only of themselves think only of themselves. And those people who think only of themselves are hopelessly uneducated. They are not educated, no matter how instructed they may be."
Dr. Nicholas Murray, former President of Columbia University
This is the key to good conversations; Encourage them to talk about themselves and their accomplishments. Remember that you want to start a conversation.
If you will talk at all, talk in terms of the other person's interests. Whenever Theodore Roosevelt (former American President) had a visitor, he read up on the subject his guest was particularly interested the night before. That way, he had something to say that would interest the other. The royal road to a person's heart is to talk about the things he or she treasures most. By talking in terms of the other person, you make yourself agreeable.
PEOPLE NUGGET FIVE (6)
GIVE COMPLIMENTS RATHER THAN COMPLAINTS
Radiate happiness. Pass on honest appreciation without trying to get something in return. Always make the other person feel important. People in fact wear an invincible chain with a tag "Please make me feel important and valuable."
This principle has been taught by men of all ages. Zoroaster expounded it to his Persian followers 2, 500 years ago. Confucius preached it in China twenty-four centuries ago. Lao Tse, founder of Taoism) taught it to his disciples in the valley of Han, Buddha (founder of Buddhism) preached it to his followers on the bank on the Holy Granges five hundred years before Christ. Jesus Christ taught it on the Mount and summed it up in one sentence;
"Do unto others as you would have them do unto you." When or where? All the time, everywhere. This is the Golden rule and if we obey this law, we shall never get into trouble, it will bring us countless friends and constant happiness.
Remember what John Dewey said, "The desire to be important is the deepest urge in human nature."
The deepest principle in human nature is the desire to be appreciated and this has been responsible for the great many civilizations of humans. Charles Schwab puts it this way, "Be hearty in your approbation and lavish in your praise."
You do not have to wait until you become the president of your country or an ambassador before you appreciate. You can work magic with it almost every day. Little words like, "I am sorry to trouble you. Could you please...?" (Before making a request), "Please," "thank you" etc. shows respect and are the oil in the cogs of monotonous grind of everyday life.
PEOPLE NUGGET TWO (2)
EMPATHY:
Empathy means seeing things from the other person’s point of view as well as your own.
Henry Ford has this to say:
“Get the other person’s point of view and see things from his or her own angle as well as from your own.”
It is just like going-a-fishing. A fisherman thinks less about what he wants. He does not bait the fish hook with fried rice and chicken which he likes, rather he dangles the fish hook with a worm or grasshopper which the fish likes.
Let me quickly put up a caveat early enough. Looking at the other person’s point of view should not be confused as manipulating that person in order for that person to do something that is solely for your benefit and to their detriment. Empathy strives towards getting a win-win situation; one that is favourable both to you and the other person. It is not a trick to cheat the other person, rather you get the best possible for both parties. Each party gains from the negotiation.
Why talk about what you want? Of course, you are forever interested in what you want. But no one else is. The rest of us are just like you; we are interested in what we want. People naturally wear an invincible chain whose tag says please make me feel values and appreciated. Now let me take it a bit funnier. Everybody is listening to a particular radio station at all times of the day. The radio frequency is called WIIFM; 24/7, the radio is playing in our heads. This radio station stands for “What is in it for me?” (WIIFM)
William Winter puts the point in a succinct manner by noting that “self-expression is the dominant expression of human nature.”
Therefore, a major key in influencing human behaviour is clearly by empathy; feeling what the other person feels. Talk about what they want and reach a common ground. The world is full of grabbing and self-seeking individuals. The rare individual who tries to unselfishly serve others have an enormous advantage. He has little competition. You can influence people more in two months by genuinely becoming interested in them than you will by trying to get others interested in you.
“People who can put themselves in the place of other people; who can understand the workings of their minds, need never worry about what the future has in store for them.”
Owen Young, American lawyer and businessman
Sadly, more often than not we violate this rule. The New York telephone company in a study once found that the personal pronoun, “I” was the most frequently used word. It was used 3, 900 times in 500 telephone conversations; more than seven times in each conversation.
Professor Harry A. Overstreet in his book, “Influencing Human Behaviour” puts it this way;
“Action springs out from what we fundamentally desire...The best advice which can be given to would-be persuaders is: First, arouse in the other person an eager want. He who can do this has the whole world with him. He who cannot walks a lonely way.” A wise man once said: “It is the individual who is not interested in his fellow men who has the greatest difficulties in life and provides the greatest injury to others. It is from such that all human failures spring.” You can win the attention, time and cooperation of even the most sought after people by being genuinely interested in them. All of us be we workers in a factory, clerks in an office or even a king upon his throne all like people who admire others.
A hen has to lay eggs, a cow has to give milk. A dog has no such work or responsibility yet it is a pet that is loved by all and sundry that is because of its natural friendliness. You meet your dog and it begins to wag its tail. When you stop to pat it, it will almost jump out of its skin to let you know how much it likes you. And you know, it does this not because it wants to get anything from you. It has no ulterior motives.
“He who hath friends must show himself friendly.”
King Solomon
Become genuinely interested in others. Say hello in a tone that bespeaks how pleased you are to have the person call. People do not care how much you know until they know how much you care. You must have a good time meeting people if you expect people to have a good time meeting you. Showing a genuine interest in other people will not only win friends for you, it could also lead into increased customer loyalty for your business or company.
“People do not care how much you know until they know how much you care.”
-Anonymous
"We are interested in others when they are interested in us."
-Old Roman poet, Publius Syrus
A show of interest, however, as with every other principle of human relations must be sincere. It must pay off not only for the person showing the interest but also for the person receiving the attention. It is a two way-street; both parties benefit.
PEOPLE NUGGET THREE; SMILE
The expression you wear on your face is more important than the clothes you wear on your back. You are not completely dressed until you wear a smile. A smile has a powerful effect even where it is unseen (for instance, when you are on the telephone) A smile says, "I like you. You make me happy. I am glad to see you. I am however, here talking about a genuine, real and heartwarming smile and not just a mechanical one that fools anybody.
Professor James V. Mc Connell, University of Michigan psychology professor once said, "People who smile tend to manage and sell more effectively, and raise happier children." The ancient Chinese have a saying,
"A man without a smiling face must not open a shop." Your smile is the messenger of your good will. Your smile brightens the life of those who see it. To someone who has seen a dozen people frown, scowl or turn their faces away, your smile is like the sun breaking through the clouds. Especially when that someone is under pressure from his bosses, his customers, his teachers, parents or children. A smile can help him realize that all is not hopeless; that there is joy in the world.
I feel you may be saying "O wait a minute, this is sweet to say..." What if I'm in a bad mood..." What if I am not in a smiling mood? What exactly do I do if I do not want to smile?"
To this I would say that as with work, a smile or anything else, emotion follows motion.
According to Elbert Hubbard, the sage essayist and publisher,
“Whenever you go outdoors, draw the chin in, carry the crown of your head high and fill the lungs to the utmost, drink in the sunshine, greet your friends with a smile and put soul in every handshake. Do not fear being misunderstood and do not waste a minute thinking about your enemies. Try to fix firmly on your mind what you would like to do and then, without veering off direction, you will move straight to the goal. Keep your mind on the great and splendid things you would like to do, and then as the days go gliding away, you will find yourselves unconsciously seizing on the opportunities that are required for the fulfillment of your desire. Picture in your mind, the able, earnest, useful person you desire to be, and the thought you hold is hourly transforming you into that particular individual…Though is supreme. Preserve a right mental attitude- the attitude of courage, frankness and good cheer. To think rightly is to create. All things come through desire and every sincere prayer is answered. We become like that which our hearts are fixed. We are gods in the Chrysalis.”
Remember, a smile costs nothing but creates much. It enriches those who receive, without impoverishing those who give. It happens in a flash and the memory of it sometimes last forever. None are so rich that they cannot get along without it and none are so poor but are richer for its benefits. It creates happiness in the home, fosters goodwill in business and is the countersign of friends. It is rest to the weary, daylight to the discouraged, sunshine to the sad and nature’s best antidote for trouble. Yet it cannot be bought, begged, borrowed or stolen for it is something that is no earthly good to anybody until it is given away.
PEOPLE NUGGET FOUR: REMEMBER PEOPLE’S NAMES:
In the twentieth century, a man called Jim Farley happened to be the Post Master General of the United States of America and chairman of the Democratic National Committee all before he was forty-six years of age. One of his keys to success according to him is this:
“I can call fifty thousand people by their first names.” It is little wonder that he was able to successfully manage Franklin D. Roosevelt’s campaign to the White House in 1932.
Let me tell you a secret; bring your ears closer. The average person is more interested in his or her own name than all the other names on the earth put together.
“Remember that name and call it easily and you would have paid a subtle and very effective compliment but forget it and misspell it and you would have put yourself at a sharp disadvantage.”
Dale Carnegie, How to Win Friends and Influence People, page 83
Andrew Carnegie, was one of America’s richest men in the earliest 20th century. He was called the King of the steel business. One of the secrets of his success was that he knew how to influence people. At ten, he discovered the astounding importance that people place on their own name and he used that discovery to win cooperation. One time, Andre Carnegie’s steel company wanted to sell steel rails to the Pennsylvania rail road (headed by Edgar Thomson) You know what Andrew Carnegie did? He named his huge steel mill in Pittsburgh as “Edgar Thomson Steel Works” Well, did Edgar Thomson buy steel from Andrew Carnegie? Your guess is as good as mine. He certainly did. In Andrew Carnegie’s career, he remembered and honoured the names of his friends and business associates. No strike actions by his workers ever disrupted any of his steel mills as he knew all of his factory workers by their first names. People are so proud and protective of their names that they will do everything to protect it at all costs. P.T. Barnum (who had no male child) for instance, once offered his grandson 25, 000 dollars to bear his name. This undoubtedly shows the relevance of remembering names. Remember what Emerson said, “Good manners are made of petty sacrifices.” This rule of name recall applies to politicians as well. A voter must remember that to recall a voter’s name is statesmanship. To forget it is oblivion.” There is certainly a magic contained in a name since it is completely owned by the person with whom we are dealing with and nobody else. A name sets an individual apart, making him unique among all others.
The information you are imparting or the request you are making takes on a special importance when we approach the situation with the name of the individual. From the cobbler to the CEO, a name works magic as we interact with other for a name is to that person the sweetest sound in any language.
PEOPLE NUGGET FIVE (5)
BECOME GENUINELY INTERESTED IN OTHER PEOPLE
Focus less on yourself and listen more to the other. It works in any situation; whether in business or in the home.
"There is no myseltery of a successful business intercourse. Exclusive attention to the person who is speaking to you is very important. Nothing else is so flattering as that."
-Charles W. Elion, former Harvard president
"Few human beings are proof against the flattery of rapt attention."
- Jack Woodford, "Strangers in Love"
Don't be too busy about making a favourable impression or about what you want to say next that you forget to listen to what the other person is telling you in the moment.
Dale Carnegie puts it this way: " The chronic kicker, even the most violent critic, will frequently soften and be subdued in the presence of a sympathetic listener"
"Many people call a doctor when all they want is an audience."
-Unknown
Many people want a friendly, sympathetic listener to whom they could unburden themselves. That is what we all want when we are in trouble; whether it is an irritated customer, the hurt friend or the dissatisfied employee.
A young boy, Edward Bok, (previously a Western Union Messenger boy) who never had six years of schooling in his life became a successful magazine editor in the history of American journalism; corresponding with famous people like Ralph Waldo Emerson, Henry Wadsworth Long fellow, Oliver Wendell Holmes, Mrs. Abraham Lincoln, Jefferson Davis. He even visited some of these people in their homes. , how did our young boy, Edward Bok, do it? As a young boy, Edward Bok had a passion for reading, he bought an encyclopedia of American biography and read about the lives of famous people. Being genuinely interested in them, he wrote, asking them for additional information about their childhoods. At fourteen for instance, he wrote General Garfield about a certain battle. The General invited Bok to his home and spent the evening talking to him.
A man once said of Sigmund Freud,
"Never had I seen such concentrated attention. There was none of that piercing "soul penetrating gaze" His eyes were mild and genial. His voice was low and kind...but the attention he gave me, his appreciation of what I said was extraordinary. You have no idea what it meant to be listened to like that."
Do not be intoxicated with your ego or sense of self importance that you fail to give others attention. The key to being interesting is to be interested. Ask questions that the other person will enjoy answering.
Dale Carnegie, How to Win Friends and Influence People (Page 95) says;
"If you want to make people shun you, here is the recipe; Never listen to anyone for long. Talk incessantly about yourself. If you have an idea while the other person is talking, don't wait for him or her to finish; burst right in and interrupt in the middle of a sentence."
"People who talk only of themselves think only of themselves. And those people who think only of themselves are hopelessly uneducated. They are not educated, no matter how instructed they may be."
Dr. Nicholas Murray, former President of Columbia University
This is the key to good conversations; Encourage them to talk about themselves and their accomplishments. Remember that you want to start a conversation.
If you will talk at all, talk in terms of the other person's interests. Whenever Theodore Roosevelt (former American President) had a visitor, he read up on the subject his guest was particularly interested the night before. That way, he had something to say that would interest the other. The royal road to a person's heart is to talk about the things he or she treasures most. By talking in terms of the other person, you make yourself agreeable.
PEOPLE NUGGET FIVE (6)
GIVE COMPLIMENTS RATHER THAN COMPLAINTS
Radiate happiness. Pass on honest appreciation without trying to get something in return. Always make the other person feel important. People in fact wear an invincible chain with a tag "Please make me feel important and valuable."
This principle has been taught by men of all ages. Zoroaster expounded it to his Persian followers 2, 500 years ago. Confucius preached it in China twenty-four centuries ago. Lao Tse, founder of Taoism) taught it to his disciples in the valley of Han, Buddha (founder of Buddhism) preached it to his followers on the bank on the Holy Granges five hundred years before Christ. Jesus Christ taught it on the Mount and summed it up in one sentence;
"Do unto others as you would have them do unto you." When or where? All the time, everywhere. This is the Golden rule and if we obey this law, we shall never get into trouble, it will bring us countless friends and constant happiness.
Remember what John Dewey said, "The desire to be important is the deepest urge in human nature."
The deepest principle in human nature is the desire to be appreciated and this has been responsible for the great many civilizations of humans. Charles Schwab puts it this way, "Be hearty in your approbation and lavish in your praise."
You do not have to wait until you become the president of your country or an ambassador before you appreciate. You can work magic with it almost every day. Little words like, "I am sorry to trouble you. Could you please...?" (Before making a request), "Please," "thank you" etc. shows respect and are the oil in the cogs of monotonous grind of everyday life.
Comments
Post a Comment